Virtual Round table
From Omnichannel to Unified Commerce:What will the future look like?
September 28th, 2021 15:00
About the virtual round table
Challenges in getting from Omnichannel to Unified Commerce
1. How to connect customer data from different systems while ensuring your customers get the best user experience 2. How to engage with your customers?
Last year the world has changed dramatically. Regardless of whether you had a thriving e-Commerce or not, you had to change. Due to lockdowns the volume of e-Commerce business went up. As a result, fulfillment has been pushed to its limits and even more competitors entered the market.
Today’s market is more mature than 2 years ago which resulted in a more discerning and demanding client base, who are looking for a better, seamless, customer experience. These clients want a more accessible customer support and easy access to the relevant part of your product portfolio.
- How to connect customer data from different front and backend systems into one Unified Commerce platform ensuring your customers get the best user experience?
- How to engage with your customers?
During this round table we’ll look for answers and solutions to inspire you to take the next step towards a fully integrated customer journey. We will discuss the impact of newest developments, pitfalls and best practices needed to get the most benefits. We would like to hear and learn also from our participants about their challenges and solutions found.
e-Commerce is dead, now what?Wismeyer Services
The impact of Technology choices towards a Unified Commerce Experience VTEX
The power of voice AI for e-CommerceSmartvoices
Always by your side: how to serve customers right Innovaway
We cordially invite you to attend! Please RSVP