Round table

IT Servicedesk: balancing costs and quality

June 14th, 2022

About the round table

IT Servicedesk: Balancing between costs and quality

  1. End users are more demanding. Working from home and new systems causes them to more frequent ask for helpdesk support. As a result, they demand higher quality
  2. Companies must deliver more IT against the same budget, so they are looking for low costs
  3. How to achieve the optimum

IT budgets are pushed to the limit.

Over the past years many organizations have been involved in digital transformation of their core processes.

Next to that many have done investments in enabling “contactless” and working from home. As a result, IT needs to do more with the same budget (more IT for the buck).

On the other hand, the increase of IT-systems and a, due to working from home, more diversified infrastructure creates more demand for the IT servicedesk, both in volume and in terms of quality.

The challenge for many companies is to find the optimum between reducing costs and increasing quality of their servicedesk.

Things our guest speakers will bring to the round table:
  • Working from home and new systems made end-users demand higher quality
  • Companies must deliver more IT against the same budget, so they are looking for low costs
  • How did Banca Monte dei Paschi di Siena and Banca Intesa address this challenge
  • How does “P&A Solutions” solve this challenge for Percassi’s SAP users?
  • How do large organizations as Ahold-Delhaize address these challenges?
  • How does Innovaway deliver high quality IT Service Management at competitive rates ?

15:00-15:25

IT Financial Management and the ServiceDesk


Value Tech Everyday

15:25-15:45

Implementing a nearshore IT Servicedesk


Banca Intesa

16:00-16:20

SAP L1 support for Percassi



P&A Solutions

16:20-16:40

Balancing IT Servicedesk quality and costs


Banca Monte dei Paschi

16:40-17:00

Discussion- Q&A

We cordially invite you to attend! Please RSVP

Speakers

Vincent Hagedoorn, Owner Value Tech Everyday & Director Finance Technology Ahold Delhaize (ai)

Vincent strongly believe that today’s Tech requires a different kind of financial management. Breaking down silos and trying to fully understand investments from a technical and business perspective is the way forward. At Value Tech Everyday we are truly passionate about helping you get there. Our Three Pillar approach helps you focus on Value, on having meaningful conversations with basic knowledge of Tech and on making Everyday swift and better

Paolo Volpicelli - Innovaway

Paolo Volpicelli, Market Unit Manager Finance & International Business Innovaway

Paolo joined the Innovaway Management in 2018. With over 20 years of experience in the international ICT sector, Paolo fulfilled roles in commercial, procurement, negotiation, international business development, governance, processes, relationships, analysis and team coaching skills. He has dealt with Digital Transformation of some large companies, especially in the Human Resources and Professional Services fields, providing organizational consultancy, with the main objective of generating efficiency. 

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Representative from Banca Intesa Sanpaolo
Short BIO

TBD

Representative from Banca Monte dei Paschi di Siena
Short BIO

Dario Tripolisi

Dario Tripolisi, Accountmanager P&A Solutions

Short BIO

Value Tech Everyday
Value Tech Everyday For many companies the IT budget can’t keep up with the growing need while at the same time it’s unclear if the money is well spent. Value Tech Everyday helps you leveraging your budget to the max. CFO or CIO, financial controller or product owner? Let us guide you in making better decisions. Learn on the job or want us to do a turn-key assignment? It’s up to you.
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The Intesa Sanpaolo Group is one of the main banking groups in Europe, with a strong ESG commitment, a positioning at the top of the world for social impact and a great focus on the climate.
The Intesa Sanpaolo Group is the largest banking group in Italy, with 13.5 million customers and over 3,700 branches.

Banca Monte dei Paschi di Siena
Founded in 1472, Monte dei Paschi di Siena is the world’s oldest bank still in operation. Today it leads one of the major Italian banking groups with significant market shares in all the areas of business in which it operates.
Innovaway

We support customers in their Digital Transformation, offering IT Service Management services in 27 languages in 200 countries and developing ICT applications with our IT Factory and R&D unit.
1100 employees support over 150 customers, operating in sectors ranging from Retail & Luxury, Finance, Public Administration, Transport to Services, Manufacturing, Utilities.

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In P&A Solutions we aim to provide consulting services in the IT world. We accompany our customers in the digital transformation of their processes. We support them in expanding the value of their offer thanks to our technological competence, professionalism and passion for innovation. We pay great attention to the enhancement of our people. We invest in young talents. We give them the space they need to learn and grow.