Round table
IT Servicedesk: balancing costs and quality
June 14th, 2022
About the round table
IT Servicedesk: Balancing between costs and quality
- End users are more demanding. Working from home and new systems causes them to more frequent ask for helpdesk support. As a result, they demand higher quality
- Companies must deliver more IT against the same budget, so they are looking for low costs
- How to achieve the optimum
IT budgets are pushed to the limit.
Over the past years many organizations have been involved in digital transformation of their core processes.
Next to that many have done investments in enabling “contactless” and working from home. As a result, IT needs to do more with the same budget (more IT for the buck).
On the other hand, the increase of IT-systems and a, due to working from home, more diversified infrastructure creates more demand for the IT servicedesk, both in volume and in terms of quality.
The challenge for many companies is to find the optimum between reducing costs and increasing quality of their servicedesk.
- Working from home and new systems made end-users demand higher quality
- Companies must deliver more IT against the same budget, so they are looking for low costs
- How did Banca Monte dei Paschi di Siena and Banca Intesa address this challenge
- How does “P&A Solutions” solve this challenge for Percassi’s SAP users?
- How do large organizations as Ahold-Delhaize address these challenges?
- How does Innovaway deliver high quality IT Service Management at competitive rates ?
15:00-15:25
IT Financial Management and the ServiceDeskValue Tech Everyday
15:25-15:45
Implementing a nearshore IT Servicedesk Banca Intesa
16:00-16:20
SAP L1 support for PercassiP&A Solutions
16:20-16:40
Balancing IT Servicedesk quality and costs Banca Monte dei Paschi
16:40-17:00
Discussion- Q&A
We cordially invite you to attend! Please RSVP
Speakers
Vincent Hagedoorn, Owner Value Tech Everyday & Director Finance Technology Ahold Delhaize (ai)
Vincent strongly believe that today’s Tech requires a different kind of financial management. Breaking down silos and trying to fully understand investments from a technical and business perspective is the way forward. At Value Tech Everyday we are truly passionate about helping you get there. Our Three Pillar approach helps you focus on Value, on having meaningful conversations with basic knowledge of Tech and on making Everyday swift and better
Paolo Volpicelli, Market Unit Manager Finance & International Business Innovaway
Paolo joined the Innovaway Management in 2018. With over 20 years of experience in the international ICT sector, Paolo fulfilled roles in commercial, procurement, negotiation, international business development, governance, processes, relationships, analysis and team coaching skills. He has dealt with Digital Transformation of some large companies, especially in the Human Resources and Professional Services fields, providing organizational consultancy, with the main objective of generating efficiency.
Representative from Banca Intesa Sanpaolo
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Representative from Banca Monte dei Paschi di Siena
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Dario Tripolisi, Accountmanager P&A Solutions
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The Intesa Sanpaolo Group is one of the main banking groups in Europe, with a strong ESG commitment, a positioning at the top of the world for social impact and a great focus on the climate.
The Intesa Sanpaolo Group is the largest banking group in Italy, with 13.5 million customers and over 3,700 branches.
We support customers in their Digital Transformation, offering IT Service Management services in 27 languages in 200 countries and developing ICT applications with our IT Factory and R&D unit.
1100 employees support over 150 customers, operating in sectors ranging from Retail & Luxury, Finance, Public Administration, Transport to Services, Manufacturing, Utilities.
