B2B Events Archives - NextSales

Retrospective round table Global IT Support Services

admin — Fri, 29 Nov 2019 07:00:00 +0000

B2B Event - Retrospective Global IT Support Services

On Wednesday 27 and Thursday 28 November NextSales organized two round table meetings for our client Innovaway. The theme: “Global IT Support Services”. The round table format was chosen to allow as much interaction as possible with and between the participants.

IT department representatives from large and small businesses were able to listen to and discuss how users worldwide can be supported both remote and local in their own language. Specially important in the event of system failures. Thanks to innovations within the partnership between Innovaway and Fujitsu GPMO.

Paolo Volpicelli, International Business Development at Innovaway, acted as day chair and moderator.

Opening by the Italian Ambassador

The opening of the round table was performed by the Ambassador of the Italian Republic to the Netherlands, Mr Andrea Perugini, who welcomed the guests to his residence in The Hague.

Despite his busy schedule these days due to his role as chairman of the OPCW (Organisation for the Prohibition of Chemical Weapons) Mr. Perugini managed to make time available to open the round tables sessions and to be present during lunch and dinner.

In addition to a number of interesting facts about the history of his residence, Mr. Perugini also highlighted the important role played by the Netherlands as a gateway to the world. As examples, among other things, the Port of Rotterdam, the international institutions in The Hague and the TEFAF in Maastricht were mentioned.

Global Support Services

Francesca Toriello, Customer & Program Manager of Innovaway discussed the way in which Innovaway interprets the service desk as a single point of contact for solving disruptions worldwide.

As an example, we discussed retail organizations that often have a limited number of devices available per location, but whose failure can have a huge impact on the customer experience and turnover. For example: non-functioning cash register, payment systems, displays or in-store devices for customers to shop online.

Of course, Innovaway can also offer this support in other industries.

Customer experiences with Global Support Services

Andrea Lanati, Indirect Procurement Manager discussed his experiences with Global IT Support Services at KIKO Milano.

KIKO came from an IT support agreement with 1 main contractor and 5 different suppliers. This resulted in non-transparent costs, long service times and dissatisfied users.

In the new situation, Innovaway is the single point of contact and delivers in cooperation with Fujitsu GPMO worldwide IT Support. From KIKO’s point of view, this has greatly improved the speed and quality of service (and therefore user satisfaction), while the costs have become lower and predictable. As an example it was mentioned that adding a new support language in the old situation would require months of preparation (and the associated costs). In the new situation this was almost plug and play.

Partnering in Global Support Services

Serge Van Branden, Global Deployment Director of Fujitsu GPMO first explained the services provided by Fujitsu GPMO. This service aimes at companies up to a size of several tens of thousands of employees. Next, the collaboration with Innovaway, as set up within KIKO Milano, was discussed. Innovaway is the single point of contact and its service desk solves as many tickets as possible remotely. For on-site support, Fujitsu GPMO will, where appropriate, activate its own local organisation or call on other local parties. In the cooperation with Innovaway this means, for example, that within Italy Innovaway can be one of those other parties.

In addition to the presentation, Serge gave an insight into the automated way in which Fujitsu GPMO follows a huge number of service desk tickets through a short demo. The system checks whether the right steps for solving a ticket are taken and whether the agreed SLA remains feasible. As soon as the system signals that there is a risk that the agreements will not be met, an escalation takes place.

Innovaway and NextSales

Innovaway has asked NextSales to do its representation in the Benelux region ( Sales Outsourcing). As part of the process of building relationships with potential customers, two B2B Events (round table meetings) were held on 27 and 28 November 2019.

More on B2B Events?

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Agile IT Service Management

admin — Fri, 20 Sep 2019 06:00:00 +0000

B2B Event: Agile IT Service Management

“Agile IT Service Management improves the effectiveness and efficiency of IT through Agile thinking and acting. ITIL^® 4 is a further development of the Best Practices framework and aligns it with developments such as IT4IT, Agile, DevOps and Lean. ITIL^® 4 offers IT the possibility to consistently apply the methods of an Agile approach in IT Service Management. This enables IT to deliver high added value, even with increasing and constantly changing requirements.

Round table

On Wednesday 13 November USU reseller for the Benelux: NextSales, will organise two round table meetings for experts in the field of Service Management! Topics to be addressed:

ITIL^® 4 makes IT Service Management more flexible Markus Bause, Managing Director – Serview
Agile Request Management for Cloud Services using the example of Microsoft Office365 Matthias Vianden, IT Director – Aspera
Cloud Infrastructure Automation to support DevOps teams Martin Landis, Business Unit Manager – USU
Customer Use Case: Agile Service Management at the international logistics service provider Hamburg Süd

Time and place

The round tables will be held in Boompjes Rotterdam.

The morning meeting starts at 10:00 and ends at 13:00 with a lunch.
The afternoon meeting starts at 16:00 and ends at 19:00 with a dinner.

USU and NextSales

USU has asked NextSales to do its representation in the Benelux region (Sales Outsourcing). The two B2B Events (round table meetings) are planned as part of the process of building brand awareness.

B2B Events?

The post Agile IT Service Management appeared first on NextSales.

Global IT Support Services

admin — Wed, 18 Sep 2019 06:00:00 +0000

B2B Event: Global IT Support Services

Companies are increasingly international and have created a challenge for themselves to keep their Global Support Services for IT and business processes up to date.

How do you ensure that 50 workplaces will be realized in Beijing tomorrow? How do you support the workplaces of 30 employees in Finland? How do you cover the refresh in 6 countries at once? These are challenges that every international company faces.

Global IT Support Services (GSS) are the answer to this challenge. But is this feasible for modern organizations wanting to be Agile, flexible and lean? How do you set up Agile, flexible and lean GSS? Is it feasible for an SME? These and other questions will be discussed!

Round table

On Wednesday 27 November and Thursday 28 November, Innovaway Benelux is organizing two round table meetings on Global Support Services. Both customers and partners of Innovaway talk about their experiences and the way in which Global Support Services can best be implemented. Topics to be addressed:

Global Support Services | Innovaway
Experiences with Global Support Services | Percassi
Partner experience In Global Support Services | Fujitsu
Roadmap to Global Support Services | Innovaway

Time and place

The round table meetings will be held in the residence of the Italian Ambassador in The Hague.

The meeting on 27 November starts at 16:00 and ends at 18:45 with a walking dinner.
The meeting on 28 November starts at 10:00 and ends at 12:45 with a lunch.

About Innovaway

Innovaway is an Italian System Integrator that provides innovative ICT solutions and services. To achieve this, Innovaway makes substantial investments in Research & Development. Founded in 2003, Innovaway has 600 employees at 8 locations in Italy, Albania and the Netherlands. Innovaway provides services to 150 customers in 100 countries.

Innovaway has a proven track record of IT Support Services, processes, methodologies and best practices to meet required and expected service levels.

Innovaway delivers these services through a customer-specific approach:

Flexibility for the future, thanks to the ability to support customers worldwide in their plans for geographic expansion or change. This is possible due to the availability of support services in 27 languages and the possibility of activating additional language sections if necessary, based on the specific requirements of the customers
Sophisticated approach to customer service, to improve end-user satisfaction, through integrated behavioral analysis and business intelligence tools that build and manage each end-user’s specific history and characteristics in real time
System integration practice, the development of advanced technologies makes it possible to improve the delivery of IT Support Services. Examples are the integration of different social channels in the contact management infrastructure (taking into account their limitations) and the integration of Robot Process Automation solutions to streamline the execution of simple and repetitive tasks. In time, Innovaway will implement a NLP-based human interaction, which is currently being analyzed by the internal research and development unit
Language skills, Innovaway offers services in 27 different languages, based on mother tongue. Each language group consists of one or more native speakers who contribute to improving the skills of the other practitioners. They are also responsible for the right approach of clients, taking into account cultural differences

Innovaway and NextSales

NextSales supports Innovaway’s growth objectives in the Benelux area through Sales Outsourcing. The assignment for NextSales is threefold:

Contracting new customers
Searching for partners
Identifying potential acquisition candidates

These B2B Events (round table) are part of NextSales support for the Innovaway brand in the Benelux.

What is Sales Outsourcing?

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Retrospective round table Challenges for Service Desks and Contact Centers now and in the future

admin — Mon, 03 Jun 2019 06:00:00 +0000

B2B Event - Retrospective Challenges for Service desks and Contact centers now and in the future

“Challenges for Service desks and Contact centers now and in the future” was the theme of two round table meetings on 21 May. Here’s our retrospective on challenges for Service desks:

We see that the technology for supporting customer contacts has improved at a fast pace. The expectations surrounding artificial intelligence (AI), Omni-Channel (Social Media Channels), Big Data, etcetera, are high-tensioned, but….

How fast are these technologies deployed in a multilingual environment?
Does the technology fit in environments where quality prevails over price?
Through which migration path do I bring in the technology in my processes?

As a provider of Service Desk, BPO and high value Contact Center services for companies worldwide, Innovaway together with the Customer Service Federation shared experiences and insights with a number of guests at the residence of the Italian Ambassador.

Reception by the Italian Ambassador

Mr. Andrea Perugini (Ambassador of the Italian Republic) opened the sessions. In his opening statement he also shared his view on the role played by The Netherlands in global markets: The Netherlands is not only an interesting market in itself, but also forms a gateway to the rest of the world.

After this introduction, presentations followed by Paolo Volpicelli and Gabriele de Vito from Innovaway and Joost Krol and Susan Soleimani on behalf of the Customer Service Federation.

About Innovaway

Innovaway is an Italian System Integrator that provides innovative IT solutions and services. To achieve this, Innovaway makes substantial investments in Research & Development. Innovaway was founded in 2003, has 600 employees at 7 locations in Italy and Albania and provides services to 150 customers in 100 countries. www.innovaway.eu

Innovaway and NextSales

To support its further growth in the Benelux area (Belgium, the Netherlands and Luxembourg), Innovaway has contracted NextSales to develop their business.

As part of this Sales Outsourcing engagement, we organized these B2B Events (round table).

What is a round table?

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B2B Event – Challenges for Service Desks and Contact Centers now and in the future

Admin2020 — Thu, 18 Apr 2019 06:00:00 +0000

B2B Event - Challenges for Service Desks and Contact Centers now and in the future

The technology to support customer contacts improves at a high pace. The expectations surrounding Artificial Intelligence (AI), Omni-Channel (Social Media Channels), Big Data, etcetera, are high-tensioned, but….

How fast are these technologies deployed in a multilingual environment?
Does the technology fit in environments where quality prevails over price?
Through which migration path do I bring in the technology in my processes?

These are just a few questions that will arise during the introductory conference with Innovaway at the residency of the Italian Ambassador to the Netherlands in The Hague.

On 21 May 2019, Innovaway organizes two round table sessions with the theme “Challenges for Service Desks and Contact Centers now and in the future!” Innovaway is an Italian IT Service Provider that distinguishes itself by the availability of 27 (mother-tongue) languages in the execution of its customer contracts.

These contracts concern both Service Desk and Contact Center agreements where quality and flexibility are paramount. Many companies will agree that they think the same, but that price is not entirely irrelevant.

For this reason Innovaway follows the technical developments around the Service Desk closely.

If you, like Innovaway, are involved in decisions around these developments for your Service Desk or Contact Center, we cordially invite you to participate in this B2B Event!

Innovaway and NextSales

To support its further growth in the Benelux area (Belgium, the Netherlands and Luxembourg), Innovaway has contracted NextSales to develop their business. As part of this Sales Outsourcing engagement, we organize these B2B Events (round table).

B2B Events?

The post B2B Event – Challenges for Service Desks and Contact Centers now and in the future appeared first on NextSales.

B2B Event for MicroStrategy

Admin2020 — Sun, 14 Aug 2016 18:00:00 +0000

B2B Event for MicroStrategy - Healthcare Event

Based on MicroStrategy BI software, every day a million people take better decisions! Some of these people work in the healthcare sector and thus give better and better affordable care. NextSales was contracted to organise a B2B Event for MicroStrategy with this theme on September 7th.

The goal is to make more people from the Healthcare sector in the Netherlands acquainted with MicroStrategy BI software and its application.

NextSales will leverage the NextSales Ambassador Network to contact the relevant DMU and invite interested parties to this event.

Hands-on experience at the National Health Service (NHS)

MicroStrategy is the global leader in Business Intelligence technology. Providing integrated reporting, analysis and monitoring software. Enabling companies to analyze all data stored in their enterprise and make better decisions.

Watch the following videos and see NHS employees speak about their experiences:

See how mobile apps are of added value for nurses, managers of care departments and senior management
See how Business Intelligence applications can further optimize the overall organization

For more information on MicroStrategy visit the website: www.microstrategy.com

If you are interested in participating in the Healthcare event, you can contact us.

B2B Events?

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